William Mellor knew he wanted a 2015 Ford Mustang 鈥� a 50th anniversary edition of the sporty American automobile.
He set up alerts through various vehicle marketplaces and when he received a notification that a vehicle was available, he clicked on the link.
鈥淚t took me to the Canada Drives website,鈥� Mellor said, referring to a Vancouver-based company that offers online vehicle purchasing and delivery in B.C. 鈥淚t was what I wanted at the price I was looking for and in three-clicks I bought a car."
He added: "They delivered it and I had seven days to change my mind and it came with a 30-day warranty. With terms that good you can鈥檛 make a mistake.鈥�
The pandemic has accelerated a shift to online car shopping, with more consumers researching and purchasing a vehicle fully online.
It鈥檚 a dramatic change from less than five years ago when Stephen Seibel launched Clutch Canada Inc., the first company in Canada to sell cars 100 per cent online.
Buying a car online seemed unthinkable to many at the time, he said.
鈥淓verybody thought we had lost our minds,鈥� said Seibel, founder and chief operating officer of Clutch. 鈥淲e were told nobody would buy a car online.鈥�
Yet demand for contactless service during the COVID-19 pandemic has challenged traditional vehicle sales.
Dealerships have scrambled to keep up with demand, increasingly offering live chat, virtual tours, home test drives and the option to buy online.
鈥淭here was definitely more hesitancy and pushback before the pandemic because the idea of buying a car online was such a foreign concept,鈥� Seibel said. 鈥淭hen COVID hit and sales dropped to basically nothing in March and April but then started to pick back up and it鈥檚 been very, very strong growth since.鈥�
Autotrader.ca, an automotive marketplace with private and commercial vehicle listings, saw a record-high 25 million visits in a single month last August 鈥� a 21 per cent increase year-over-year, said Jodi Lai, editor-in-chief.
鈥淲e're seeing a higher volume of Canadians searching for cars online and buying a car online is a natural progression of that,鈥� she said.
鈥淎ll parts of the buying process that traditionally would happen inside the dealership 鈥� figuring out lease or finance details, accessorizing, getting warranty and protection plans, getting trade-in values 鈥� all that you can now do online.鈥�
The vehicle marketplace has more than 30,000 vehicles that be purchased 鈥�100 per cent online from start to finish,鈥� Lai added.
Automotive industry experts say there are some important tips consumers should keep in mind before buying a vehicle online.
Know your budget
Before you start searching for a vehicle, experts say it鈥檚 important to figure out what you can comfortably afford.
鈥淭he first thing you should do is know your price,鈥� said Kristine D'Arbelles, public affairs director with the Canadian Automobile Association.
鈥業f you're buying a car online, it means that there's going to likely be either an email or phone call and you need to understand what you can afford first.鈥�
Yet it鈥檚 not just the sticker price of the vehicle, but insurance, maintenance and gas costs, she said.
Keep the sticker price top of mind
Many traditional dealers will ask consumers what sort of payment they want and will adjust the sticker price or interest rate from there, Seibel said.
They will try to get you into the payment game,鈥� he said. 鈥淭hey'll build a loan that meets the biweekly payments that you want, but what they're actually doing a lot of the time is they're either jacking up the interest rate, or they're jacking up the price of the vehicle.鈥�
His advice is to find an online payment calculator and negotiate based on the list price of the car.
Do research, ask questions
While a test drive was once considered a mandatory part of the vehicle purchasing process, shoppers are increasingly turning to online reviews to learn about a vehicle, Seibel said.
鈥淭here鈥檚 a tremendous amount of information available online without having to go for a test drive, especially in the new car space,鈥� he said.
Once you鈥檝e done your research, experts say car shoppers should be armed with questions before they start negotiating a purchase.
鈥淵ou should have a list of a dozen or two dozen questions that you're going to ask regardless of whether you鈥檙e talking to a dealership or it鈥檚 a private sale,鈥� D'Arbelles with CAA said.
鈥淎nd you should ask for pictures of every detail and not just settle for zoomed-out photos.鈥�
Beware the return policy
While most new vehicles don鈥檛 come with a return policy, experts say it鈥檚 important to check the fine print before buying a vehicle online.
鈥淭he biggest thing is make sure there's a return policy in case you get the car and you don't like it for any reason or there鈥檚 a quality concern,鈥� said Seibel, who noted that Clutch cars come with a 10-day money back guarantee.
鈥淎 lot of places will advertise that they have a return policy but when you read the fine print, many vehicles are excluded.鈥�
This report by The Canadian Press was first published April 1, 2021.
Brett Bundale, The Canadian Press
